All departments
Back Office · 6 roles
Customer Service
Always answered. Always resolved.
Tier-1 + tier-2 support across phone, email, chat, and social. Complaint handling, order status, returns, and win-backs.
Hireable roles
Every job, one worker away.
Click any role below to see the worker's full resume, what they do every day, and the starting price. We provision them on your stack in under 48 hours.
CR
Customer Service Rep
Custom pricing
Phone + email + chat — every channel, one brain.
- Inbound call + ticket handling
- Chat + email responses
- Order status + shipping updates
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ES
E-commerce Support Specialist
Custom pricing
Order issues, returns, WISMO, and refunds — no queue left behind.
- Order tracking + WISMO answers
- Return + refund processing
- Address + shipping corrections
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RC
Returns & Exchanges Coordinator
Custom pricing
RMA intake, inspection, and resolution — with the right policy.
- RMA issuance + label generation
- Condition verification
- Refund + exchange processing
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CS
Complaint Resolution Specialist
Custom pricing
Absorbs the hard calls, documents, and closes the loop.
- De-escalation + empathy-first replies
- BBB / social-review responses
- Root-cause handoff to operations
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LA
Live Chat Agent
Custom pricing
Text-first. Handles multiple conversations at once, 24/7.
- Real-time web chat responses
- Pre-sales Q&A + handoff
- Knowledge-base link routing
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SA
Social Media Support Agent
Custom pricing
DMs, mentions, and reviews — answered in your brand voice.
- Twitter / X, Instagram, Facebook DMs
- Review responses (Google, Yelp, Trustpilot)
- Public comment moderation
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