Notes from the ops floor.
How we run AI-staffed service businesses, what works, what doesn't, and the plays we'd steal from anyone doing it better.
I’ll assert that market is the most important factor in a startup’s success or failure
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People not caring enough about your product is your true competition, not some other startup
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The single best decision we ever made was to make customer service everyone’s job
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Keep track of how many times you say ‘if’ when you explain how you’ll be successful
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Products tend to succeed thanks to a single core use case that really mattered to users
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat…
I’ll assert that market is the most important factor in a startup’s success or failure
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat…
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