WebWorkers.ai
All industries
Industry · Healthcare

AI workers for healthcare.

Intake, HIPAA, scheduling. Built for operators who live on the phone. Industry-native language, workflows that slot into your existing stack, pricing that makes sense.

24/7
coverage
< 2s
pickup time
72h
to go live
$249
/mo start
Industry overview

What is Healthcare Intake & Scheduling?

Healthcare is the largest service industry in the U.S. — over $4 trillion annually. At the front door of every clinic, hospital, and practice is a phone that rings constantly: new patient intake, appointment scheduling, insurance verification, prescription refills, and urgent triage.

Most practices run 1–3 front desk staff who are simultaneously checking in patients, answering phones, verifying insurance, and managing the waiting room. The phone loses. 30–50% of inbound calls go unanswered at the average practice.

Every missed call is a missed patient. Every slow intake is a longer wait. Every manual insurance verification is 11+ minutes that could be automated. And every no-show is revenue that walked out the door because nobody sent the reminder.

WebWorkers gives your practice an AI intake coordinator who handles HIPAA-compliant patient intake, verifies insurance in real time, books appointments with the right provider, and sends confirmation and prep reminders — all before your front desk has to touch it.

$4.3T+
U.S. healthcare market
50–120
Avg calls / day (practice)
30–50%
Calls missed (avg)
11+ min
Manual intake time
18–22%
Industry no-show rate
30–40% / yr
Front desk turnover

The problems we came to solve.

!
HIPAA-compliant intake takes 11+ minutes per new patient.
!
No-show rate running 18-22%.
!
Overnight urgent-care routing inconsistent.
!
Insurance verification bogs down the front desk.

How a typical interaction flows.

1
Patient calls. HIPAA-compliant intake begins.
2
Worker collects demographics, insurance, reason for visit.
3
Verifies insurance live via clearinghouse.
4
Books appointment with proper provider / specialty.
5
Sends confirmation + pre-visit paperwork link.
Day in the life

24 hours with an AI intake coordinator.

How an AI worker handles a full day at a multi-provider practice — from morning scheduling to after-hours triage.

7:00 AM
Pre-office scheduling surge
Patients call before work to book appointments. AI worker handles HIPAA-compliant intake, verifies insurance via clearinghouse, and books with the right provider — all before the front desk arrives.
9:00 AM
Morning appointment confirmations
Automated confirmation calls and texts go out for today's appointments. Cancellations are instantly backfilled from the waitlist. No-show risk drops before the first patient walks in.
11:00 AM
New patient intake peaks
New patients calling for first visits. AI worker captures demographics, insurance, reason for visit, and medical history — HIPAA-compliant, encrypted, logged. Pre-visit paperwork link texted automatically.
2:00 PM
Prescription refill requests
Patients calling for refills. AI worker verifies patient identity, checks the request against provider preferences, and routes to the right provider queue. No hold time, no phone tag.
5:00 PM
After-hours triage begins
Office closes but calls keep coming. AI worker triages by symptom severity: red-flag symptoms escalate to on-call nurse immediately. Routine requests logged for morning follow-up.
10:00 PM
Overnight coverage
Urgent calls handled per your triage protocol. Non-urgent requests documented and queued. Your on-call provider only gets woken up for true emergencies.
Case study
Multi-specialty primary care group, 4 locations

Intake time dropped from 11+ minutes to under 3. No-show rate cut 40% thanks to automated reminders and reschedule offers.

-78%
Intake time
-40%
No-show rate
-55%
Front desk workload

Before vs. after.

What changes when every patient call gets answered by someone who knows your practice.

MetricWithout WebWorkersWith WebWorkers
New patient intake time11+ minutes< 3 minutes
Calls answered50–70%100%
No-show rate18–22%10–12%
Insurance verification time8–12 min (manual)< 30 seconds
Front desk phone hours / day4–6 hours< 1 hour
After-hours coverage cost$2,000–$5,000/mo$249–$899/mo
Patient satisfaction (phone)3.2/54.7/5

Plugs into what you already run.

30+ native integrations. Custom webhooks for anything else.

HubSpotSalesforceQuickBooksXeroGoogle CalendarOutlookSlackStripeCalendlyGoogle SheetsAirtableNotionZendeskJiraMailchimpZapierMonday.com
Compliance & regulations

We know your regulatory environment.

HIPAA Compliance
All patient data encrypted at rest and in transit. BAAs available. Access audit logged for every interaction. PHI handled per the Privacy Rule.
Insurance Verification
Real-time eligibility checks via Availity and Change Healthcare clearinghouses. Coverage, copay, and deductible confirmed before the visit.
State Medical Regulations
State-specific telehealth, scope-of-practice, and consent requirements built into triage and scheduling logic.
Call Recording & Consent
Recording disclosures automated per state law. Recordings stored encrypted with configurable retention. Audit trail on every access.
PCI Compliance
Copay and payment collection via PCI-compliant processing. No card numbers in transcripts, notes, or patient records.
Emergency Protocols
Red-flag symptom detection triggers immediate escalation to on-call nurse or 911. Triage scripts reviewed and approved by your medical director.

Buy minutes, not employees.

Pilot bundles start at $249/mo for 200 minutes. Enterprise goes to 100,000+ minutes. Overage is a flat $1.50/min.

See all 14 tiers

Common questions from healthcare operators.

Are you HIPAA compliant?+
Yes. BAAs available. Encrypted at rest + in transit. Access audit logged.
Does it integrate with our EHR?+
Athenahealth, Epic, Cerner, eClinicalWorks, DrChrono, Kareo all supported.
Can it do insurance verification?+
Yes — real-time via Availity or Change Healthcare clearinghouses.
What about prescription refills?+
Triages the request, verifies patient, routes to the proper provider queue.
Can it triage urgent calls?+
Yes. Red-flag symptom list triggers immediate escalation to on-call nurse.
Do you handle Medicare / Medicaid billing?+
Integrates with your billing team — we handle intake, not adjudication.

Ready to staff your healthcare operation?