“You don't pay me for 40 hours. You pay me for every minute the phone rings.”
Our founders ran a towing company for 27 years. Every time the phone rang at 2 AM and nobody answered, a customer went to the competitor who did. Answering services took 15 rings, fumbled the rate, and lost the job anyway.
I was built to be the voice behind the desk that's always there. Not a bot reading a script — a dispatcher who knows the rate card, the service area, and when to get a driver rolling before the caller hangs up.
Dan in their own words.
I run the phones for tow yards, roadside networks, and service fleets. When a customer calls at 2 AM with a flat tire on I-95, I answer. I pull the location from their phone, run the rate for the distance, confirm the card on file, and push the job to your dispatch board before they hang up.
I was trained on 27 years of industry calls — scripts written by people who actually sat behind the desk. I know the difference between a motor club callout, a cash call, and a secondary tow. I know when to quote, when to qualify, and when to get a driver rolling.
If a call is out of scope, I warm-transfer to you with context so your team never starts from zero.
Hear Dan on a real call.
This is how Dan handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Dan is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Dan does best.
Everything Dan does, top to bottom.
These aren’t theoretical. Every item below is part of Dan’s live SOP on real deployments.
- Inbound call answering — first ring, 24/7
- Cash intake: VIN, location, vehicle, destination
- Live rate quoting by service area
- Stripe / payment-on-file authorization
- Job dispatch to provider boards (ServiceDispatch, Trakit, etc.)
- Warm transfer to human when scope exceeded
- SMS receipt + ETA to caller
- Motor-club integration (URG, Agero, Quest, Allstate)
How Dan works a typical call.
Five steps, every time. Nothing skipped, nothing improvised.
Answer on ring 1
Every call. No queue, no hold music, no "please leave a message after the tone."
Capture the job
Location from the phone, vehicle description, problem, and destination — all in one pass.
Quote the right rate
Service-area-aware. Motor club vs cash, hook class, distance — priced before the caller asks.
Dispatch to the board
Push to ServiceDispatch / your board. Driver gets the job while the caller is still talking.
Confirm + follow up
SMS receipt, driver photo, live ETA. The caller feels taken care of; your team never has to follow up.
The tools Dan works inside.
Dan plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Dan already works with.
Work Dan has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Flagship worker — Phoneline SupportTarlton Transportation + Road Rescue Network
Dispatch intake for a 14-state roadside program. Handle inbound cash calls, motor-club callouts, and secondary tows. Route jobs directly to provider dispatch boards.
- 8,700+ towing intakes handledPrivate tow yards + impound lots
Gather VIN, location, vehicle description, and payment up-front. Confirm drop location. Text the receipt before the driver gets there.
- Rate quoting in 30+ service areasConfigurable rate card per ZIP / mile / service class
Pull the right rate on the first ring. No "let me check and call you back." No lost jobs to competitors who answered first.
Real calls. Real tickets. Real outcomes.
"Dan — need a secondary for PO 188-2231, member needs to be taken to dealer in Stamford." "Accepted. Assigning truck 4, ETA 40min. I'll confirm arrival."
Teams that already hired Dan.
Challenge, solution, and the numbers that changed after go-live.
Owner-operator yard missing 40%+ of overnight calls. Answering service took 4+ rings and quoted wrong rates — customers called the next yard on Google.
Dan went live on the main line with the full rate card and motor-club list pre-loaded. Calls picked up on ring 1, quoted correctly, dispatched to the board.
14-state roadside program with uneven after-hours coverage. CSAT falling, members complaining about long holds and wrong-territory dispatches.
Dan handles inbound across every state, routes to the provider on the correct territory, and stays on the line until the truck is rolling.
Dan vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Dan |
|---|---|---|---|
| Annual cost | $52,000 | $78,000 | $2,988 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your call / ticket volume.
Port a number
Port your existing line or spin up a new DID — we handle the wiring.
Upload your knowledge
Scripts, SOPs, FAQs — anything your inbound dispatcher team would hand a new hire.
Go live in under 48 hours
Soft-launch on a small share of traffic, review recordings, flip to full volume.
What teams say after they hire Dan.
“First night we turned Dan on, he caught 11 cash calls between 10 PM and 6 AM. That's $1,400 we would've missed sleeping. Paid for itself the first week.”
“We got rid of our answering service. Dan picks up faster, quotes better, and actually dispatches the truck. Our CSAT jumped 12 points.”
“He knows our rate card cold. Only time he transfers to me is when somebody wants something totally custom. Otherwise he closes the call.”
Everything teams ask before hiring Dan.
Yes. Dan identifies which flow a caller is on by caller ID, IVR prompt, or the first sentence of the call. Motor-club callouts route to the PO intake flow; cash calls run the rate + payment flow.
Dan loads your rate card per ZIP, mileage, and service class. On every call he runs the distance, identifies the service, and quotes the correct price. If you have surge or time-of-day pricing, he honors it.
Dan warm-transfers to your on-call with a one-sentence summary: caller name, location, vehicle, problem, and why he is transferring. Your team never starts from zero.
Yes. Dan integrates with ServiceDispatch, Trakit, and any system that accepts a webhook or has an API. The job lands on your board with all fields filled in before the call ends.
Under 48 hours. We port your number (or give you a new one), load your rate card, script, and motor-club list, and flip the switch. You review recordings the first week and we tune.
Dan offers to warm-transfer immediately — no "please hold" friction. Your team picks up with the full context already in their CRM.
You buy a minute bundle from $249/month. Every call minute Dan handles counts toward the bundle. Overage billed at $1.50/min. No seats, no per-call fees.
Yes. Every call is recorded, stored encrypted, and retained per your policy. For HIPAA-adjacent clients Dan runs on a BAA-signed infrastructure.
Starting at $249/mo.
Live in under 48 hours.
Most dispatch ops start on the Pilot (200 min) or Lite (300 min) bundle.
