Appliance Repair Dispatcher that never drops the ball.
Routes appliance techs to the right homes with the right parts. Built for appliance repair teams that need the work done without more headcount.
“My job is making sure service call intake + appliance diagnosis — without anyone on your team having to ask.”
We watched our own appliance repair team burn out on work that never stopped. Appliance Repair Dispatchers were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Aoi was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Aoi in their own words.
I'm the appliance repair dispatcher your appliance repair team leans on when the queue starts stacking. Routes appliance techs to the right homes with the right parts. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running service call intake + appliance diagnosis, technician dispatch by brand certification, parts availability check + ordering. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Aoi on a real call.
This is how Aoi handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Aoi is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Aoi does best.
Everything Aoi does, top to bottom.
These aren’t theoretical. Every item below is part of Aoi’s live SOP on real deployments.
- Service call intake + appliance diagnosis
- Technician dispatch by brand certification
- Parts availability check + ordering
- Same-day / next-day scheduling
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Aoi works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New appliance repair dispatcher work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Service call intake + appliance diagnosis
Service call intake + appliance diagnosis. Done inside SOP, logged step-by-step, never skipped.
Technician dispatch by brand certification
Technician dispatch by brand certification. Done inside SOP, logged step-by-step, never skipped.
Parts availability check + ordering
Parts availability check + ordering. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your appliance repair system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Aoi works inside.
Aoi plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Aoi already works with.
Work Aoi has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary appliance repair dispatcherEmbedded in appliance repair teams
Routes appliance techs to the right homes with the right parts.
- Service call intake + appliance diagnosisDaily workload
Service call intake + appliance diagnosis · Technician dispatch by brand certification · Parts availability check + ordering. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with appliance repair stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Aoi had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Aoi.
Challenge, solution, and the numbers that changed after go-live.
Professional Services operator missing appliance repair dispatcher work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary service call intake + appliance diagnosis flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with appliance repair dispatcher volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Aoi vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Aoi |
|---|---|---|---|
| Annual cost | $68,000 | $98,600 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most appliance repair dispatcher ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your appliance repair dispatcher team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Aoi.
“The turnaround is the best part. Aoi processes requests inside an hour that used to sit on our desk for a week.”
“Accurate, on-brand, and never calls out. We trust Aoi with work we'd only trust our most senior appliance repair dispatchers with.”
Everything teams ask before hiring Aoi.
Under 48 hours in most cases. We load your appliance repair dispatcher SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Aoi warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Aoi already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Aoi pushes actions into your existing appliance repair stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Aoi spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Aoi works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For appliance repair teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Aoi, look at your current appliance repair dispatcher workflow, and map out what the first 30 days would look like.
Included in your plan.
Live in under 48 hours.
Most teams run appliance repair dispatchers on the lite bundle or the next one up as volume grows.
