“My job is making sure internet lead speed-to-lead (sub-30s callback) — without anyone on your team having to ask.”
We watched our own sales & business development team burn out on work that never stopped. Auto Dealership BDC Agents were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Ximena was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Ximena in their own words.
I'm the auto dealership bdc agent your sales & business development team leans on when the queue starts stacking. Business Development Center rep for dealerships — internet leads, service scheduling, outbound follow-up. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running internet lead speed-to-lead (sub-30s callback), test drive + showroom booking, service department appointment intake. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Ximena on a real call.
This is how Ximena handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Ximena is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Ximena does best.
Everything Ximena does, top to bottom.
These aren’t theoretical. Every item below is part of Ximena’s live SOP on real deployments.
- Internet lead speed-to-lead (sub-30s callback)
- Test drive + showroom booking
- Service department appointment intake
- Sold-customer follow-up + CSI
- DealerSocket / VinSolutions CRM updates
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Ximena works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New auto dealership bdc agent work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Internet lead speed
Internet lead speed-to-lead (sub-30s callback). Done inside SOP, logged step-by-step, never skipped.
Test drive + showroom booking
Test drive + showroom booking. Done inside SOP, logged step-by-step, never skipped.
Service department appointment intake
Service department appointment intake. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your sales & business development system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Ximena works inside.
Ximena plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Ximena already works with.
Work Ximena has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary auto dealership bdc agentEmbedded in sales & business development teams
Business Development Center rep for dealerships — internet leads, service scheduling, outbound follow-up.
- Internet lead speed-to-lead (sub-30s callback)Daily workload
Internet lead speed-to-lead (sub-30s callback) · Test drive + showroom booking · Service department appointment intake. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with sales & business development stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Ximena had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Ximena.
Challenge, solution, and the numbers that changed after go-live.
Manufacturing operator missing auto dealership bdc agent work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary internet lead speed-to-lead (sub-30s callback) flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with auto dealership bdc agent volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Ximena vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Ximena |
|---|---|---|---|
| Annual cost | $44,000 | $63,800 | $2,988 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 200 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 400 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most auto dealership bdc agent ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your auto dealership bdc agent team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Ximena.
“The turnaround is the best part. Ximena processes requests inside an hour that used to sit on our desk for a week.”
“Accurate, on-brand, and never calls out. We trust Ximena with work we'd only trust our most senior auto dealership bdc agents with.”
Everything teams ask before hiring Ximena.
Under 48 hours in most cases. We load your auto dealership bdc agent SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Ximena warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Ximena already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Ximena pushes actions into your existing sales & business development stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Ximena spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Ximena works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For sales & business development teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Ximena, look at your current auto dealership bdc agent workflow, and map out what the first 30 days would look like.
Starting at $249/mo.
Live in under 48 hours.
Most teams run auto dealership bdc agents on the pilot bundle or the next one up as volume grows.
