“My job is making sure real-time calendar booking — without anyone on your team having to ask.”
We watched our own customer service team burn out on work that never stopped. Bilingual Schedulers were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Valentina was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Valentina in their own words.
I'm the bilingual scheduler your customer service team leans on when the queue starts stacking. Books in English or Spanish, never double-books. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running real-time calendar booking, en / es language pickup, travel-zone-aware scheduling. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Valentina on a real call.
This is how Valentina handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Valentina is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Valentina does best.
Everything Valentina does, top to bottom.
These aren’t theoretical. Every item below is part of Valentina’s live SOP on real deployments.
- Real-time calendar booking
- En / es language pickup
- Travel-zone-aware scheduling
- SMS + voice reminders
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Valentina works a typical call.
Five steps, every time. Nothing skipped, nothing improvised.
Answer on ring 1
Every call picked up inside 2 seconds. No queue, no hold music, no "leave a message after the tone."
Real
Real-time calendar booking. Done inside SOP, logged step-by-step, never skipped.
En / es language pickup
En / es language pickup. Done inside SOP, logged step-by-step, never skipped.
Travel
Travel-zone-aware scheduling. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your customer service system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Valentina works inside.
Valentina plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Valentina already works with.
Work Valentina has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary bilingual schedulerEmbedded in customer service teams
Books in English or Spanish, never double-books.
- Real-time calendar bookingDaily workload
Real-time calendar booking · En / es language pickup · Travel-zone-aware scheduling. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with customer service stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Teams that already hired Valentina.
Challenge, solution, and the numbers that changed after go-live.
Automotive Service operator missing bilingual scheduler work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary real-time calendar booking flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing home services team could not hire fast enough to keep up with bilingual scheduler volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Valentina vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Valentina |
|---|---|---|---|
| Annual cost | $72,000 | $104,400 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 300 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 500 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most bilingual scheduler ops start on the Starter or Pro tier.
Port a number (or get a new one)
We port your main line or spin up a new DID. Warm-transfer rules, after-hours routing, and IVR prompts wired in.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your bilingual scheduler team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Valentina.
“Our team was skeptical at first. Two months in, they can't imagine going back to doing bilingual scheduler work without Valentina.”
“Valentina runs circles around the temp agencies we used to call. Faster, cheaper, zero ramp time.”
Everything teams ask before hiring Valentina.
Under 48 hours in most cases. We load your bilingual scheduler SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Valentina warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Valentina already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Valentina pushes actions into your existing customer service stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Valentina spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. 24/7 by default — every ring gets answered, every callback gets made, every SMS gets replied to. No queue, no overflow, no missed calls.
Every conversation is logged, encrypted at rest, and retained per your policy. For customer service teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Valentina, look at your current bilingual scheduler workflow, and map out what the first 30 days would look like.
Starting at $349/mo.
Live in under 48 hours.
Most teams run bilingual schedulers on the lite bundle or the next one up as volume grows.
