Boat Service Customer Service Rep that never drops the ball.
Handles boat repair and maintenance inquiries. Built for marina & boat services teams that need the work done without more headcount.
“My job is making sure service inquiry + work order creation — without anyone on your team having to ask.”
We watched our own marina & boat services team burn out on work that never stopped. Boat Service Customer Service Reps were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Hiroshi was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Hiroshi in their own words.
I'm the boat service customer service rep your marina & boat services team leans on when the queue starts stacking. Handles boat repair and maintenance inquiries. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running service inquiry + work order creation, repair status updates to boat owners, winterization + storage scheduling. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Hiroshi on a real call.
This is how Hiroshi handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Hiroshi is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Hiroshi does best.
Everything Hiroshi does, top to bottom.
These aren’t theoretical. Every item below is part of Hiroshi’s live SOP on real deployments.
- Service inquiry + work order creation
- Repair status updates to boat owners
- Winterization + storage scheduling
- Parts ordering + availability communication
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Hiroshi works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New boat service customer service rep work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Service inquiry + work order creation
Service inquiry + work order creation. Done inside SOP, logged step-by-step, never skipped.
Repair status updates to boat owners
Repair status updates to boat owners. Done inside SOP, logged step-by-step, never skipped.
Winterization + storage scheduling
Winterization + storage scheduling. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your marina & boat services system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Hiroshi works inside.
Hiroshi plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Hiroshi already works with.
Work Hiroshi has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary boat service customer service repEmbedded in marina & boat services teams
Handles boat repair and maintenance inquiries.
- Service inquiry + work order creationDaily workload
Service inquiry + work order creation · Repair status updates to boat owners · Winterization + storage scheduling. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with marina & boat services stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Hiroshi had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Hiroshi.
Challenge, solution, and the numbers that changed after go-live.
Professional Services operator missing boat service customer service rep work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary service inquiry + work order creation flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with boat service customer service rep volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Hiroshi vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Hiroshi |
|---|---|---|---|
| Annual cost | $73,000 | $105,850 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most boat service customer service rep ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your boat service customer service rep team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Hiroshi.
“Hiroshi runs circles around the temp agencies we used to call. Faster, cheaper, zero ramp time.”
“We replaced a full-time boat service customer service rep seat with Hiroshi and didn't lose a beat. The work ships on time, every time.”
Everything teams ask before hiring Hiroshi.
Under 48 hours in most cases. We load your boat service customer service rep SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Hiroshi warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Hiroshi already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Hiroshi pushes actions into your existing marina & boat services stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Hiroshi spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Hiroshi works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For marina & boat services teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Hiroshi, look at your current boat service customer service rep workflow, and map out what the first 30 days would look like.
Included in your plan.
Live in under 48 hours.
Most teams run boat service customer service reps on the lite bundle or the next one up as volume grows.
