Dispatch Coordinator that never drops the ball.
Load assignment, driver comms, and ETA updates — end-to-end. Built for logistics & dispatch teams that need the work done without more headcount.
“My job is making sure load + route assignment — without anyone on your team having to ask.”
We watched our own logistics & dispatch team burn out on work that never stopped. Dispatch Coordinators were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Joon-ho was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Joon-ho in their own words.
I'm the dispatch coordinator your logistics & dispatch team leans on when the queue starts stacking. Load assignment, driver comms, and ETA updates — end-to-end. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running load + route assignment, driver check-ins, customer eta updates. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Joon-ho on a real call.
This is how Joon-ho handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Joon-ho is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Joon-ho does best.
Everything Joon-ho does, top to bottom.
These aren’t theoretical. Every item below is part of Joon-ho’s live SOP on real deployments.
- Load + route assignment
- Driver check-ins
- Customer ETA updates
- Exception handling
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Joon-ho works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New dispatch coordinator work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Load + route assignment
Load + route assignment. Done inside SOP, logged step-by-step, never skipped.
Driver check
Driver check-ins. Done inside SOP, logged step-by-step, never skipped.
Customer ETA updates
Customer ETA updates. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your logistics & dispatch system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Joon-ho works inside.
Joon-ho plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Joon-ho already works with.
Work Joon-ho has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary dispatch coordinatorEmbedded in logistics & dispatch teams
Load assignment, driver comms, and ETA updates — end-to-end.
- Load + route assignmentDaily workload
Load + route assignment · Driver check-ins · Customer ETA updates. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with logistics & dispatch stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Joon-ho had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Joon-ho.
Challenge, solution, and the numbers that changed after go-live.
Warehousing operator missing dispatch coordinator work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary load + route assignment flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing e-commerce team could not hire fast enough to keep up with dispatch coordinator volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Joon-ho vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Joon-ho |
|---|---|---|---|
| Annual cost | $50,000 | $72,500 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most dispatch coordinator ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your dispatch coordinator team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Joon-ho.
“We replaced a full-time dispatch coordinator seat with Joon-ho and didn't lose a beat. The work ships on time, every time.”
“Joon-ho handles the dispatch coordinator workload our team used to dread. Nothing gets dropped, nothing stacks up overnight.”
Everything teams ask before hiring Joon-ho.
Under 48 hours in most cases. We load your dispatch coordinator SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Joon-ho warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Joon-ho already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Joon-ho pushes actions into your existing logistics & dispatch stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Joon-ho spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Joon-ho works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For logistics & dispatch teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Joon-ho, look at your current dispatch coordinator workflow, and map out what the first 30 days would look like.
Starting at $349/mo.
Live in under 48 hours.
Most teams run dispatch coordinators on the lite bundle or the next one up as volume grows.
