Elevator Service Dispatcher that never drops the ball.
Routes elevator mechanics to emergency and planned service calls. Built for elevator & escalator service teams that need the work done without more headcount.
“My job is making sure emergency entrapment dispatch — without anyone on your team having to ask.”
We watched our own elevator & escalator service team burn out on work that never stopped. Elevator Service Dispatchers were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Aylin was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Aylin in their own words.
I'm the elevator service dispatcher your elevator & escalator service team leans on when the queue starts stacking. Routes elevator mechanics to emergency and planned service calls. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running emergency entrapment dispatch, mechanic routing by certification + zone, building management notification. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Aylin on a real call.
This is how Aylin handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Aylin is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Aylin does best.
Everything Aylin does, top to bottom.
These aren’t theoretical. Every item below is part of Aylin’s live SOP on real deployments.
- Emergency entrapment dispatch
- Mechanic routing by certification + zone
- Building management notification
- Fire department coordination
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Aylin works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New elevator service dispatcher work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Emergency entrapment dispatch
Emergency entrapment dispatch. Done inside SOP, logged step-by-step, never skipped.
Mechanic routing by certification + zone
Mechanic routing by certification + zone. Done inside SOP, logged step-by-step, never skipped.
Building management notification
Building management notification. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your elevator & escalator service system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Aylin works inside.
Aylin plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Aylin already works with.
Work Aylin has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary elevator service dispatcherEmbedded in elevator & escalator service teams
Routes elevator mechanics to emergency and planned service calls.
- Emergency entrapment dispatchDaily workload
Emergency entrapment dispatch · Mechanic routing by certification + zone · Building management notification. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with elevator & escalator service stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Aylin had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Aylin.
Challenge, solution, and the numbers that changed after go-live.
Professional Services operator missing elevator service dispatcher work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary emergency entrapment dispatch flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with elevator service dispatcher volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Aylin vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Aylin |
|---|---|---|---|
| Annual cost | $54,000 | $78,300 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most elevator service dispatcher ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your elevator service dispatcher team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Aylin.
“Aylin caught errors our previous elevator service dispatcher missed for months. The ROI was obvious inside two weeks.”
“We went from a 3-day backlog to same-day processing. Aylin just doesn't stop working.”
Everything teams ask before hiring Aylin.
Under 48 hours in most cases. We load your elevator service dispatcher SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Aylin warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Aylin already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Aylin pushes actions into your existing elevator & escalator service stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Aylin spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Aylin works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For elevator & escalator service teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Aylin, look at your current elevator service dispatcher workflow, and map out what the first 30 days would look like.
Included in your plan.
Live in under 48 hours.
Most teams run elevator service dispatchers on the lite bundle or the next one up as volume grows.
