Glass Repair Dispatcher that never drops the ball.
Routes glass techs to emergency and scheduled repairs. Built for window & glass services teams that need the work done without more headcount.
“My job is making sure emergency board-up + glass repair dispatch — without anyone on your team having to ask.”
We watched our own window & glass services team burn out on work that never stopped. Glass Repair Dispatchers were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Folake was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Folake in their own words.
I'm the glass repair dispatcher your window & glass services team leans on when the queue starts stacking. Routes glass techs to emergency and scheduled repairs. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running emergency board-up + glass repair dispatch, technician routing by zone + specialty, glass + frame measurement coordination. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Folake on a real call.
This is how Folake handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Folake is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Folake does best.
Everything Folake does, top to bottom.
These aren’t theoretical. Every item below is part of Folake’s live SOP on real deployments.
- Emergency board-up + glass repair dispatch
- Technician routing by zone + specialty
- Glass + frame measurement coordination
- Commercial storefront emergency response
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Folake works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New glass repair dispatcher work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Emergency board
Emergency board-up + glass repair dispatch. Done inside SOP, logged step-by-step, never skipped.
Technician routing by zone + specialty
Technician routing by zone + specialty. Done inside SOP, logged step-by-step, never skipped.
Glass + frame measurement coordination
Glass + frame measurement coordination. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your window & glass services system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Folake works inside.
Folake plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Folake already works with.
Work Folake has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary glass repair dispatcherEmbedded in window & glass services teams
Routes glass techs to emergency and scheduled repairs.
- Emergency board-up + glass repair dispatchDaily workload
Emergency board-up + glass repair dispatch · Technician routing by zone + specialty · Glass + frame measurement coordination. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with window & glass services stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Folake had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Folake.
Challenge, solution, and the numbers that changed after go-live.
Professional Services operator missing glass repair dispatcher work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary emergency board-up + glass repair dispatch flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with glass repair dispatcher volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Folake vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Folake |
|---|---|---|---|
| Annual cost | $60,000 | $87,000 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most glass repair dispatcher ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your glass repair dispatcher team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Folake.
“The turnaround is the best part. Folake processes requests inside an hour that used to sit on our desk for a week.”
“Accurate, on-brand, and never calls out. We trust Folake with work we'd only trust our most senior glass repair dispatchers with.”
Everything teams ask before hiring Folake.
Under 48 hours in most cases. We load your glass repair dispatcher SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Folake warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Folake already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Folake pushes actions into your existing window & glass services stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Folake spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Folake works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For window & glass services teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Folake, look at your current glass repair dispatcher workflow, and map out what the first 30 days would look like.
Included in your plan.
Live in under 48 hours.
Most teams run glass repair dispatchers on the lite bundle or the next one up as volume grows.
