“My job is making sure encounter coding — without anyone on your team having to ask.”
We watched our own healthcare admin team burn out on work that never stopped. Medical Coders were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Priscilla was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Priscilla in their own words.
I'm the medical coder your healthcare admin team leans on when the queue starts stacking. ICD-10 / CPT / HCPCS coded from documentation, accurately. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running encounter coding, query resolution with providers, audit + compliance support. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Priscilla on a real call.
This is how Priscilla handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Priscilla is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Priscilla does best.
Everything Priscilla does, top to bottom.
These aren’t theoretical. Every item below is part of Priscilla’s live SOP on real deployments.
- Encounter coding
- Query resolution with providers
- Audit + compliance support
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Priscilla works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New medical coder work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Encounter coding
Encounter coding. Done inside SOP, logged step-by-step, never skipped.
Query resolution with providers
Query resolution with providers. Done inside SOP, logged step-by-step, never skipped.
Audit + compliance support
Audit + compliance support. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your healthcare admin system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Priscilla works inside.
Priscilla plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Priscilla already works with.
Work Priscilla has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary medical coderEmbedded in healthcare admin teams
ICD-10 / CPT / HCPCS coded from documentation, accurately.
- Encounter codingDaily workload
Encounter coding · Query resolution with providers · Audit + compliance support. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with healthcare admin stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Priscilla had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Priscilla.
Challenge, solution, and the numbers that changed after go-live.
Dental operator missing medical coder work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary encounter coding flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing physical therapy team could not hire fast enough to keep up with medical coder volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Priscilla vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Priscilla |
|---|---|---|---|
| Annual cost | $54,000 | $78,300 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 300 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 500 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most medical coder ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your medical coder team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Priscilla.
“Priscilla caught errors our previous medical coder missed for months. The ROI was obvious inside two weeks.”
“We went from a 3-day backlog to same-day processing. Priscilla just doesn't stop working.”
Everything teams ask before hiring Priscilla.
Under 48 hours in most cases. We load your medical coder SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Priscilla warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Priscilla already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Priscilla pushes actions into your existing healthcare admin stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Priscilla spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Priscilla works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For healthcare admin teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Priscilla, look at your current medical coder workflow, and map out what the first 30 days would look like.
Starting at $349/mo.
Live in under 48 hours.
Most teams run medical coders on the lite bundle or the next one up as volume grows.
