“My job is making sure inbound borrower intake — without anyone on your team having to ask.”
We watched our own sales & business development team burn out on work that never stopped. Mortgage Pre-Qualification Specialists were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Svetlana was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Svetlana in their own words.
I'm the mortgage pre-qualification specialist your sales & business development team leans on when the queue starts stacking. Collects income, debt, and credit data and runs the pre-qual worksheet before handoff. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running inbound borrower intake, income + debt + asset data collection, soft-pull credit trigger. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Svetlana on a real call.
This is how Svetlana handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Svetlana is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Svetlana does best.
Everything Svetlana does, top to bottom.
These aren’t theoretical. Every item below is part of Svetlana’s live SOP on real deployments.
- Inbound borrower intake
- Income + debt + asset data collection
- Soft-pull credit trigger
- Pre-qualification letter generation
- Loan officer hand-off with context
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Svetlana works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New mortgage pre-qualification specialist work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Inbound borrower intake
Inbound borrower intake. Done inside SOP, logged step-by-step, never skipped.
Income + debt + asset data collection
Income + debt + asset data collection. Done inside SOP, logged step-by-step, never skipped.
Soft
Soft-pull credit trigger. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your sales & business development system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Svetlana works inside.
Svetlana plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Svetlana already works with.
Work Svetlana has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary mortgage pre-qualification specialistEmbedded in sales & business development teams
Collects income, debt, and credit data and runs the pre-qual worksheet before handoff.
- Inbound borrower intakeDaily workload
Inbound borrower intake · Income + debt + asset data collection · Soft-pull credit trigger. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with sales & business development stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Svetlana had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Svetlana.
Challenge, solution, and the numbers that changed after go-live.
Manufacturing operator missing mortgage pre-qualification specialist work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary inbound borrower intake flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with mortgage pre-qualification specialist volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Svetlana vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Svetlana |
|---|---|---|---|
| Annual cost | $54,000 | $78,300 | $2,988 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 200 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 400 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most mortgage pre-qualification specialist ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your mortgage pre-qualification specialist team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Svetlana.
“Svetlana caught errors our previous mortgage pre-qualification specialist missed for months. The ROI was obvious inside two weeks.”
“We went from a 3-day backlog to same-day processing. Svetlana just doesn't stop working.”
Everything teams ask before hiring Svetlana.
Under 48 hours in most cases. We load your mortgage pre-qualification specialist SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Svetlana warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Svetlana already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Svetlana pushes actions into your existing sales & business development stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Svetlana spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Svetlana works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For sales & business development teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Svetlana, look at your current mortgage pre-qualification specialist workflow, and map out what the first 30 days would look like.
Starting at $249/mo.
Live in under 48 hours.
Most teams run mortgage pre-qualification specialists on the pilot bundle or the next one up as volume grows.
