“My job is making sure data-subject request handling — without anyone on your team having to ask.”
We watched our own legal & compliance team burn out on work that never stopped. Privacy Operations Officers were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Miles was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Miles in their own words.
I'm the privacy operations officer your legal & compliance team leans on when the queue starts stacking. DSARs, breach notifications, and the privacy policy that actually matches reality. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running data-subject request handling, privacy-policy updates, vendor dpa tracking. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Miles on a real call.
This is how Miles handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Miles is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Miles does best.
Everything Miles does, top to bottom.
These aren’t theoretical. Every item below is part of Miles’s live SOP on real deployments.
- Data-subject request handling
- Privacy-policy updates
- Vendor DPA tracking
- Incident notification prep
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Miles works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New privacy operations officer work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Data
Data-subject request handling. Done inside SOP, logged step-by-step, never skipped.
Privacy
Privacy-policy updates. Done inside SOP, logged step-by-step, never skipped.
Vendor DPA tracking
Vendor DPA tracking. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your legal & compliance system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Miles works inside.
Miles plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Miles already works with.
Work Miles has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary privacy operations officerEmbedded in legal & compliance teams
DSARs, breach notifications, and the privacy policy that actually matches reality.
- Data-subject request handlingDaily workload
Data-subject request handling · Privacy-policy updates · Vendor DPA tracking. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with legal & compliance stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Miles had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Miles.
Challenge, solution, and the numbers that changed after go-live.
Financial Services operator missing privacy operations officer work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary data-subject request handling flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing healthcare team could not hire fast enough to keep up with privacy operations officer volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Miles vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Miles |
|---|---|---|---|
| Annual cost | $73,000 | $105,850 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 300 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 500 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most privacy operations officer ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your privacy operations officer team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Miles.
“Miles runs circles around the temp agencies we used to call. Faster, cheaper, zero ramp time.”
“We replaced a full-time privacy operations officer seat with Miles and didn't lose a beat. The work ships on time, every time.”
Everything teams ask before hiring Miles.
Under 48 hours in most cases. We load your privacy operations officer SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Miles warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Miles already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Miles pushes actions into your existing legal & compliance stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Miles spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Miles works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For legal & compliance teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Miles, look at your current privacy operations officer workflow, and map out what the first 30 days would look like.
Starting at $349/mo.
Live in under 48 hours.
Most teams run privacy operations officers on the lite bundle or the next one up as volume grows.
