“My job is making sure inbound reservation calls 24/7 — without anyone on your team having to ask.”
We watched our own customer service team burn out on work that never stopped. Restaurant Reservations Specialists were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Ivana was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Ivana in their own words.
I'm the restaurant reservations specialist your customer service team leans on when the queue starts stacking. Books the floor like a seasoned maître d — parties, preferences, and waitlist management. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running inbound reservation calls 24/7, party size + time + seating preference, opentable / resy / sevenrooms booking. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Ivana on a real call.
This is how Ivana handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Ivana is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Ivana does best.
Everything Ivana does, top to bottom.
These aren’t theoretical. Every item below is part of Ivana’s live SOP on real deployments.
- Inbound reservation calls 24/7
- Party size + time + seating preference
- OpenTable / Resy / SevenRooms booking
- Waitlist management + SMS callback
- Confirmation, cancellation, and no-show handling
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Ivana works a typical call.
Five steps, every time. Nothing skipped, nothing improvised.
Answer on ring 1
Every call picked up inside 2 seconds. No queue, no hold music, no "leave a message after the tone."
Inbound reservation calls 24/7
Inbound reservation calls 24/7. Done inside SOP, logged step-by-step, never skipped.
Party size + time + seating preference
Party size + time + seating preference. Done inside SOP, logged step-by-step, never skipped.
OpenTable / Resy / SevenRooms booking
OpenTable / Resy / SevenRooms booking. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your customer service system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Ivana works inside.
Ivana plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Ivana already works with.
Work Ivana has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary restaurant reservations specialistEmbedded in customer service teams
Books the floor like a seasoned maître d — parties, preferences, and waitlist management.
- Inbound reservation calls 24/7Daily workload
Inbound reservation calls 24/7 · Party size + time + seating preference · OpenTable / Resy / SevenRooms booking. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with customer service stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Teams that already hired Ivana.
Challenge, solution, and the numbers that changed after go-live.
Healthcare operator missing restaurant reservations specialist work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary inbound reservation calls 24/7 flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing beauty & wellness team could not hire fast enough to keep up with restaurant reservations specialist volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Ivana vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Ivana |
|---|---|---|---|
| Annual cost | $54,000 | $78,300 | $2,988 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 200 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 400 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most restaurant reservations specialist ops start on the Starter or Pro tier.
Port a number (or get a new one)
We port your main line or spin up a new DID. Warm-transfer rules, after-hours routing, and IVR prompts wired in.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your restaurant reservations specialist team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Ivana.
“Ivana caught errors our previous restaurant reservations specialist missed for months. The ROI was obvious inside two weeks.”
“We went from a 3-day backlog to same-day processing. Ivana just doesn't stop working.”
Everything teams ask before hiring Ivana.
Under 48 hours in most cases. We load your restaurant reservations specialist SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Ivana warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Ivana already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Ivana pushes actions into your existing customer service stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Ivana spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. 24/7 by default — every ring gets answered, every callback gets made, every SMS gets replied to. No queue, no overflow, no missed calls.
Every conversation is logged, encrypted at rest, and retained per your policy. For customer service teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Ivana, look at your current restaurant reservations specialist workflow, and map out what the first 30 days would look like.
Starting at $249/mo.
Live in under 48 hours.
Most teams run restaurant reservations specialists on the pilot bundle or the next one up as volume grows.
