Restoration Customer Service Rep that never drops the ball.
Guides homeowners through the restoration process. Built for restoration & remediation teams that need the work done without more headcount.
“My job is making sure emergency call handling + empathy-first response — without anyone on your team having to ask.”
We watched our own restoration & remediation team burn out on work that never stopped. Restoration Customer Service Reps were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Pooja was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Pooja in their own words.
I'm the restoration customer service rep your restoration & remediation team leans on when the queue starts stacking. Guides homeowners through the restoration process. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running emergency call handling + empathy-first response, insurance claim information collection, project status updates to homeowners. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Pooja on a real call.
This is how Pooja handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Pooja is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Pooja does best.
Everything Pooja does, top to bottom.
These aren’t theoretical. Every item below is part of Pooja’s live SOP on real deployments.
- Emergency call handling + empathy-first response
- Insurance claim information collection
- Project status updates to homeowners
- Temporary housing coordination referrals
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Pooja works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New restoration customer service rep work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Emergency call handling + empathy
Emergency call handling + empathy-first response. Done inside SOP, logged step-by-step, never skipped.
Insurance claim information collection
Insurance claim information collection. Done inside SOP, logged step-by-step, never skipped.
Project status updates to homeowners
Project status updates to homeowners. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your restoration & remediation system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Pooja works inside.
Pooja plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Pooja already works with.
Work Pooja has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary restoration customer service repEmbedded in restoration & remediation teams
Guides homeowners through the restoration process.
- Emergency call handling + empathy-first responseDaily workload
Emergency call handling + empathy-first response · Insurance claim information collection · Project status updates to homeowners. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with restoration & remediation stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Pooja had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Pooja.
Challenge, solution, and the numbers that changed after go-live.
Professional Services operator missing restoration customer service rep work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary emergency call handling + empathy-first response flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with restoration customer service rep volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Pooja vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Pooja |
|---|---|---|---|
| Annual cost | $78,000 | $113,100 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most restoration customer service rep ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your restoration customer service rep team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Pooja.
“Pooja caught errors our previous restoration customer service rep missed for months. The ROI was obvious inside two weeks.”
“We went from a 3-day backlog to same-day processing. Pooja just doesn't stop working.”
Everything teams ask before hiring Pooja.
Under 48 hours in most cases. We load your restoration customer service rep SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Pooja warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Pooja already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Pooja pushes actions into your existing restoration & remediation stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Pooja spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Pooja works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For restoration & remediation teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Pooja, look at your current restoration customer service rep workflow, and map out what the first 30 days would look like.
Included in your plan.
Live in under 48 hours.
Most teams run restoration customer service reps on the lite bundle or the next one up as volume grows.
