Roofing Dispatcher that never drops the ball.
Routes roof repair and installation crews to the right job site. Built for roofing & exteriors teams that need the work done without more headcount.
“My job is making sure storm-damage call intake + triage — without anyone on your team having to ask.”
We watched our own roofing & exteriors team burn out on work that never stopped. Roofing Dispatchers were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Kwan was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Kwan in their own words.
I'm the roofing dispatcher your roofing & exteriors team leans on when the queue starts stacking. Routes roof repair and installation crews to the right job site. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running storm-damage call intake + triage, crew dispatch by job type + location, material delivery coordination. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Kwan on a real call.
This is how Kwan handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Kwan is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Kwan does best.
Everything Kwan does, top to bottom.
These aren’t theoretical. Every item below is part of Kwan’s live SOP on real deployments.
- Storm-damage call intake + triage
- Crew dispatch by job type + location
- Material delivery coordination
- Weather-delay rescheduling
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Kwan works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New roofing dispatcher work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Storm
Storm-damage call intake + triage. Done inside SOP, logged step-by-step, never skipped.
Crew dispatch by job type + location
Crew dispatch by job type + location. Done inside SOP, logged step-by-step, never skipped.
Material delivery coordination
Material delivery coordination. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your roofing & exteriors system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Kwan works inside.
Kwan plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Kwan already works with.
Work Kwan has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary roofing dispatcherEmbedded in roofing & exteriors teams
Routes roof repair and installation crews to the right job site.
- Storm-damage call intake + triageDaily workload
Storm-damage call intake + triage · Crew dispatch by job type + location · Material delivery coordination. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with roofing & exteriors stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Kwan had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Kwan.
Challenge, solution, and the numbers that changed after go-live.
Professional Services operator missing roofing dispatcher work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary storm-damage call intake + triage flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with roofing dispatcher volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Kwan vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Kwan |
|---|---|---|---|
| Annual cost | $60,000 | $87,000 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 1,500 minutes / month
- $0.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 5,000 minutes / month
- $0.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 10,000+ minutes / month
- $0.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most roofing dispatcher ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your roofing dispatcher team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Kwan.
“The turnaround is the best part. Kwan processes requests inside an hour that used to sit on our desk for a week.”
“Accurate, on-brand, and never calls out. We trust Kwan with work we'd only trust our most senior roofing dispatchers with.”
Everything teams ask before hiring Kwan.
Under 48 hours in most cases. We load your roofing dispatcher SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Kwan warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Kwan already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Kwan pushes actions into your existing roofing & exteriors stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
Plans start at $49/month with CRM + 50 voice minutes included. Dedicated minute bundles start at $149/month for 500 minutes. Every minute Kwan spends on your work counts toward the bundle. Overage is billed at $0.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Kwan works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For roofing & exteriors teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Kwan, look at your current roofing dispatcher workflow, and map out what the first 30 days would look like.
Included in your plan.
Live in under 48 hours.
Most teams run roofing dispatchers on the lite bundle or the next one up as volume grows.
