“My job is making sure osha 300 log maintenance — without anyone on your team having to ask.”
We watched our own operations team burn out on work that never stopped. Safety / EHS Coordinators were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Ioana was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Ioana in their own words.
I'm the safety / ehs coordinator your operations team leans on when the queue starts stacking. OSHA logs, incident reports, and the training everyone forgets. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running osha 300 log maintenance, incident intake + investigation, safety training scheduling. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Ioana on a real call.
This is how Ioana handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Ioana is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Ioana does best.
Everything Ioana does, top to bottom.
These aren’t theoretical. Every item below is part of Ioana’s live SOP on real deployments.
- OSHA 300 log maintenance
- Incident intake + investigation
- Safety training scheduling
- Corrective-action tracking
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Ioana works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New safety / ehs coordinator work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
OSHA 300 log maintenance
OSHA 300 log maintenance. Done inside SOP, logged step-by-step, never skipped.
Incident intake + investigation
Incident intake + investigation. Done inside SOP, logged step-by-step, never skipped.
Safety training scheduling
Safety training scheduling. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your operations system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Ioana works inside.
Ioana plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Ioana already works with.
Work Ioana has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary safety / ehs coordinatorEmbedded in operations teams
OSHA logs, incident reports, and the training everyone forgets.
- OSHA 300 log maintenanceDaily workload
OSHA 300 log maintenance · Incident intake + investigation · Safety training scheduling. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with operations stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Ioana had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Ioana.
Challenge, solution, and the numbers that changed after go-live.
Manufacturing operator missing safety / ehs coordinator work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary osha 300 log maintenance flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing retail & e-commerce team could not hire fast enough to keep up with safety / ehs coordinator volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Ioana vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Ioana |
|---|---|---|---|
| Annual cost | $72,000 | $104,400 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 300 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 500 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most safety / ehs coordinator ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your safety / ehs coordinator team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Ioana.
“Our team was skeptical at first. Two months in, they can't imagine going back to doing safety / ehs coordinator work without Ioana.”
“Ioana runs circles around the temp agencies we used to call. Faster, cheaper, zero ramp time.”
Everything teams ask before hiring Ioana.
Under 48 hours in most cases. We load your safety / ehs coordinator SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Ioana warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Ioana already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Ioana pushes actions into your existing operations stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Ioana spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Ioana works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For operations teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Ioana, look at your current safety / ehs coordinator workflow, and map out what the first 30 days would look like.
Starting at $349/mo.
Live in under 48 hours.
Most teams run safety / ehs coordinators on the lite bundle or the next one up as volume grows.
